Enterprise Resource Planning in Distribution,9780324178722

Enterprise Resource Planning in Distribution

by ; ;
ISBN13: 9780324178722
ISBN10: 0324178727
Format: Hardcover
Pub. Date: 2004-03-05
Publisher(s): Cengage Learning
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Summary

ERP in Distribution explores current and developing issues in Enterprise Resource Planning (ERP) systems. The book also covers the general information technology context for these advanced systems and explore likely future technology developments. Included will be real ERP stories, with real companies and real names.

Table of Contents

Preface xiii
About the Authors xv
part 1
The Roots of Distribution Information Management
2(17)
Introduction
3(1)
File Cabinets and the Black Hole of Information
4(1)
The Distribution Operation: The Nexus of an Information Tidal Wave
5(4)
Problem: Integration of Information
6(1)
Adding Functionality: Pre-Y2K Systems
7(2)
The ``Valley of Despair'': Early ERP Applications in Distribution
9(3)
Phasing It In
10(2)
ERP Can Go Live
12(1)
Riding the Wave: Information Automation
12(1)
Conclusion
13(2)
Case Study: Life Before ERP
15(3)
Case Challenges
18(1)
Strategic Use of Distribution ERP Systems
19(21)
Introduction
20(1)
The New Supply Chain Manager
21(4)
Information Power and Use
25(8)
Using IM Power to Advantage
27(1)
Realizing Cost Savings
27(2)
The Strategy and Structure of the Information-Driven Distributor
29(4)
Justifying the ERP Investment
33(2)
Quantifying the Benefits
33(2)
Conclusion
35(2)
Case Study: ROI and Justifying the ERP System
37(2)
Case Challenges
39(1)
Information System Tactical Planning
40(26)
Introduction
42(1)
Process Mapping for Information Automation
42(2)
Distribution Process Drivers
44(4)
Changing Processes to Suit Information Systems
46(1)
Same Tasks, Multiple Processes
46(1)
Gatekeepers
47(1)
Laying Out a Tactical Plan
48(2)
Automating Processes
50(3)
Process Mapping Distribution Functions
53(4)
When to Modify Your Processes and When to Modify the System
57(1)
Process Planning
57(1)
Conclusion
58(2)
Case Study: Matching Your Processes to the ERP System
60(4)
Case Challenges
64(2)
part 2
The Selection Process
66(22)
Introduction
67(1)
Forming the Selection ``Delta Team''
68(1)
Defining the Mission Statement of the Delta Team
69(3)
Conducting Needs Analysis
72(1)
Creating Process Flow Models
73(1)
Establishing System Selection Criteria
74(2)
Initial Product Demos
76(1)
Technical Support Resources
77(1)
Channel-Specific Consultants
77(1)
Creating a Test Database and Test Order Type
78(1)
Current User Site Visits
79(2)
Making the Decision
81(1)
Conclusion
81(2)
Case Study: ERP Selection
83(3)
Case Challenges
86(2)
ERP Implementation
88(17)
Introduction
90(2)
Team Building and Deploying
92(1)
Developing a Project Management Process
93(2)
Data Scrubbing
95(1)
Implementing Modification Change Management Process
96(2)
Conducting a Modification Testing and Approval Methodology
98(1)
Pretesting the System
98(1)
Activating ERP Processes
99(1)
Establishing the War Room
99(1)
System Acceptance and Go-Live
100(1)
Conclusion
100(2)
Case Study: ERP Implementation
102(2)
Case Challenges
104(1)
The ERP Components
105(25)
Introduction
107(2)
Sales Order Processing
109(5)
Distribution Systems Planning
114(3)
Warehouse Operations
117(4)
General Ledger and Financials
121(1)
Executive Information Systems
121(1)
Conclusion
121(3)
Case Study: What to Activate?
124(4)
Case Challenges
128(2)
part 3
Automating Sales and Marketing
130(27)
Introduction
133(1)
The Challenges
134(3)
Supporting the Sales Force
137(7)
Real-Time Order Processing
144(3)
Data Collection and Integrity
147(2)
Lost Sales and Backorder Tracking
148(1)
Sales Force Data Entry
148(1)
Customer Data Entry
148(1)
Conclusion
149(2)
Case Study: Automating the Sales Force
151(5)
Case Challenges
156(1)
Replenishment
157(30)
Introduction
159(2)
Forecasting
161(11)
Data Extracts
162(1)
ERP Forecasting Tool
163(2)
Forecast Error Metrics
165(7)
Lead-Time Tracking
172(1)
Setting the Reorder Point
173(3)
Selecting the Fill Rate
174(2)
Buying Decisions
176(2)
Inventory Classification
178(1)
Automating Purchase Orders
179(1)
Aggregate Planning
179(1)
Conclusion
180(2)
Case Study: Demand Management
182(4)
Case Challenges
186(1)
Operations Management
187(21)
Introduction
188(2)
Inventory Tracking
190(3)
ABC Layouts
193(2)
Automated Parts Identification
195(3)
Pick Slips
198(2)
Cycle Counts
200(1)
MRP and Work Order Processing
201(2)
Conclusion
203(2)
Case Study: Work Order Processing
205(2)
Case Challenges
207(1)
Executive Information Systems
208(28)
Introduction
209(2)
Setting Strategic Objectives Based on Supply Chain Goals
211(5)
Connecting Strategic Objectives to Financial Measures
216(4)
Connecting Financial Measures to Tactical Objectives
220(3)
Connecting Tactical Objectives to Operational Metrics
223(3)
Aggregating Measures for Executive Decision Making
226(2)
Sharing Information in the Firm
228(1)
Conclusion
228(3)
Case Study: Targeting Success
231(4)
Case Challenges
235(1)
Managing the System
236(20)
Introduction
237(4)
Enterprise Thinking
241(3)
Organizing and Deploying Human IT Resources
244(2)
Domain Experts
246(1)
The Physical and the Information Networks
247(3)
Matching Information Flows
250(1)
Conclusion
251(5)
part 4
Standardization and Putting the System to Work
256(16)
Introduction
257(1)
Standardization Issues
258(6)
Information Systems and Standardization Challenges
258(1)
Interconnecting the Functional Departments of the Firm
259(1)
Creating Standards
260(2)
Modifications and Other Special Issues
262(1)
Standards Organizations
263(1)
Commoditization and Standardization
264(2)
Data Standardization
266(1)
Process Standardization
267(2)
Standardization Rollout
269(1)
Conclusion
269(3)
Customer Relationship Management Modules
272(27)
Introduction
274(1)
CRM Components
275(4)
The Roots of CRM: Order Processing
275(1)
Sales/Marketing Tools
276(1)
Sales Force Automation
276(2)
Customer Service/Call Centers
278(1)
Integrated Logistics
279(1)
SFA and Firm Productivity
279(4)
Contact Management
279(1)
Quotes
280(2)
Task Management
282(1)
Web Order Processing
283(1)
Forecasting Modules
283(7)
Data Mining and Customer Profiling
290(1)
System Capabilities
291(2)
What to Do When the System Will Not Support Your Needs
291(1)
Valuing Functionalities
292(1)
Choosing Bolt-Ons
292(1)
Conclusion
293(1)
Case Study: What to Do About CRM
294(3)
Case Challenges
297(2)
Logistics and Procurement Systems
299(20)
Introduction
301(1)
Logistics Optimization
302(2)
Is Your Firm Ready?
304(3)
Significance of Automation
305(1)
Automation Challenges
306(1)
Lack of Training
307(1)
Procurement
307(5)
ERP versus Best of Breed
307(1)
Dynamic Reorder Points
308(4)
E-Procurement
312(1)
Transportation
312(2)
Getting to Real Time
314(1)
Conclusion
314(2)
Case Study: Operations Automation
316(1)
Case Challenges
317(2)
Building a Best-in-Class ERP
319(15)
Introduction
321(1)
When the Bolt-Ons Make Sense
321(4)
Are ASPs a Good Idea?
325(1)
Designing Your Modular System
326(8)
Customer Relationship Management
326(3)
Enterprise Resource Management
329(1)
Business Intelligence
329(3)
Manufacturing Relationships
332(2)
Conclusion: The Next Generation of ERP 334(2)
Index 336

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