
Facebook Marketing An Hour a Day
by Treadaway, Chris; Smith, Mari-
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Summary
Author Biography
Table of Contents
Introduction | p. xvii |
Welcome to the Post-Social Era | p. 1 |
The Humble Beginnings of Social Marketing | p. 2 |
Online Services v1 | p. 3 |
Emergence of the World Wide Web | p. 4 |
Search and the Decline of Banner Ads | p. 5 |
The Rise of Google and Click-Through Ads | p. 6 |
The Emergence of Social Networks | p. 7 |
Emergence of Facebook | p. 10 |
The Social Media Revolution Takes Over | p. 12 |
The Technology Evolution | p. 14 |
Novelty Gone in the Post-Social Era | p. 16 |
Ubiquitous Social Context | p. 16 |
Curated Social Experiences | p. 17 |
Evolving Social Etiquette and Expectations | p. 18 |
Shifts in Usage Patterns | p. 19 |
Dramatically Increasing Business/Marketing Investment | p. 20 |
Democratization of Community Management | p. 22 |
Immature Yet Critically Important Legal Frameworks | p. 24 |
Summary | p. 24 |
Understanding Social Media and Facebook | p. 25 |
Social Networks, Social Media, and the Social Graph Defined | p. 26 |
The Social Landscape 2012 | p. 27 |
Seven (Plus Two) Truths of Social Networks | p. 31 |
Facebook, the Evolving Organism | p. 35 |
Facebook Basics | p. 37 |
Account Setup | p. 37 |
Friending | p. 38 |
The News Feed | p. 40 |
Campaign Ideas | p. 43 |
What You Want: Viral Marketing | p. 46 |
Other Opportunities in Social Networking | p. 48 |
Marketing and Business Success on Facebook | p. 51 |
Right-Brain vs. Left-Brain Thinking | p. 52 |
Overview of Social Marketing Metrics | p. 54 |
Marketing Metrics and Your Organization | p. 56 |
Defining Your Facebook Presence | p. 56 |
Understanding Who Your Customers Are | p. 57 |
Mapping Customer Needs to Effective Tactics | p. 58 |
Your Social Media "Product" | p. 60 |
What You'll Get in Return: The Hard and Soft Benefits of Social Media | p. 61 |
Specific Applications of Facebook Marketing | p. 63 |
Your Facebook To-Do List | p. 66 |
Set Up Campaign | p. 67 |
Procure Content | p. 67 |
Update Content | p. 68 |
Track Metrics | p. 68 |
Analyze and Revise | p. 68 |
Revise: Set Up Campaign, Take Two | p. 69 |
Month 1: Create the Plan and Get Started | p. 71 |
Week 1: Lay the Groundwork | p. 72 |
Monday: Set Project Goals | p. 72 |
Tuesday: Analyze Stakeholder Needs | p. 73 |
Wednesday: Analyze Customer Needs | p. 74 |
Thursday: Determine Work Roles | p. 76 |
Friday: Set or Review Social Media Policy | p. 77 |
Week 2: Draft and Present the Plan | p. 79 |
Monday: Research Best Practices and Success Stories | p. 80 |
Tuesday: Assess the Social Media Activity of Competitors | p. 81 |
Wednesday: Assign Metrics | p. 82 |
Thursday: Set Reporting Strategy | p. 84 |
Friday: Present the Plan | p. 84 |
Week 3: Establish a Presence with the Facebook Profile and Friends | p. 85 |
Monday/Tuesday: Learn about Data in the Facebook Profile and Security Settings | p. 86 |
Wednesday: Decide How You'll Use Your Facebook Profile | p. 89 |
Thursday: Set Up Your Profile and Make Friends for a Consumer Campaign | p. 91 |
Friday: Repurpose a Profile for Business | p. 95 |
Week 4: Use Basic Facebook Features to Promote Yourself | p. 97 |
Monday: Post Status Updates | p. 97 |
Tuesday/Wednesday: Share Links, Events, Photos, and Videos | p. 100 |
Thursday: Install Third-Party Apps | p. 101 |
Friday: Understand Other Aspects of the Facebook Platform | p. 101 |
Chapters Month 2: Establish Your Corporate Presence with Pages | p. 103 |
Week 1: Research Pages, and Set Up Your Own | p. 104 |
Monday: Observe a Successful Facebook Fan Page | p. 104 |
Tuesday: Become a Fan of Successful Fan Pages | p. 108 |
Wednesday: Complete the Fan Page Checklist | p. 109 |
Thursday: Set Up Your Page | p. 110 |
Friday: Add Design Elements | p. 114 |
Week 2: Determine Your Content Strategy | p. 115 |
Monday: Develop a "Product Strategy" for Content | p. 115 |
Tuesday: Talk with Colleagues about the Use/Reuse of Content | p. 116 |
Wednesday: Set Editorial Policy for Content | p. 117 |
Thursday/Friday: Perform Your Content Audit | p. 119 |
Week 3: Add and Experiment with Content | p. 120 |
Monday: Publish Content to the Wall | p. 120 |
Tuesday: Correct an Erroneous or Embarrassing Post | p. 121 |
Wednesday: Post Videos and Photos | p. 121 |
Thursday: Experiment with Content | p. 122 |
Friday: Fill Your Presence with Content and People | p. 123 |
Week 4: Promote and Engage | p. 126 |
Monday: Promote on Facebook and the Web | p. 126 |
Tuesday: Promote Offline | p. 128 |
Wednesday: Follow Engagement Best Practices | p. 129 |
Thursday: Build Your Page Culture | p. 130 |
Friday: Spark Engagement | p. 130 |
Week 5: Monitor and Modify the Plan | p. 132 |
Monday/Tuesday: Reassess Your Progress | p. 132 |
Wednesday: Get Help Where You Need It | p. 133 |
Thursday/Friday: Produce the First Reports and Analysis on Your Progress | p. 135 |
Month 3: Create Demand with Facebook Advertising | p. 137 |
Week 1: Learn the Basics of Facebook Advertising | p. 138 |
Monday: Review Opportunities in Facebook Advertising | p. 138 |
Tuesday: Choose Success Metrics | p. 140 |
Wednesday/Thursday/Friday: Create Your First Ads | p. 142 |
Week 2: Build the Dashboard and Collect Data | p. 149 |
Monday: Know What Data Can Tell You | p. 149 |
Tuesday: Make Final Decisions about Your Data Reporting Cadence | p. 150 |
Wednesday: Set Up and Populate the Dashboard | p. 151 |
Thursday: Understand Moving Averages | p. 152 |
Friday: Back Up Your Dashboard | p. 154 |
Week 3: Refine Your Campaign Using A/B and Multivariate Testing | p. 154 |
Monday: Learn the Basics of A/B and Multivariate Testing | p. 155 |
Tuesday: Understand the Basics of Great Ad Copy | p. 156 |
Wednesday: Create Ad Variations | p. 161 |
Thursday: Judge Ad Performance | p. 162 |
Friday: Educate Stakeholders on the Process | p. 166 |
Week 4: Analyze and Adjust the Campaign | p. 167 |
Monday: Perform Basic Analysis of a Campaign | p. 167 |
Tuesday: Recalibrate Advertising | p. 168 |
Wednesday: Review and Spice Up Your Dashboard | p. 170 |
Thursday: Analyze Your Numbers Further with Moving Averages | p. 170 |
Friday: Review Your Work with Advertising and Start Anew | p. 173 |
Beyond Pages: Groups, Apps, Social Plugins, and Mobile | p. 177 |
Groups for Business | p. 178 |
Find and Join Groups | p. 179 |
Create Your Own Group | p. 180 |
Facebook Default Apps | p. 182 |
Third-Party Apps | p. 184 |
Social Plugins | p. 185 |
Create Your Own App | p. 190 |
Best Practices for Apps | p. 192 |
Hire a Programmer | p. 194 |
Manage a Development Project | p. 195 |
Monetize Your App | p. 200 |
The Future: Applications on Mobile Devices | p. 200 |
Facebook Mobile for Business | p. 202 |
The Analytics of Facebook | p. 203 |
Keep Score with Metrics and Monitoring | p. 204 |
Measure Your Facebook Marketing with Insights | p. 205 |
New Insights | p. 206 |
Old Insights | p. 212 |
Insights for App Developers | p. 213 |
The Importance of Derivative Statistics | p. 214 |
Advanced Statistical Analysis | p. 215 |
When the Standard Facebook Experience Isn't Quite Enough: Landing Pages | p. 226 |
Conduct Tests for Greater Results | p. 227 |
Addressing Common Marketing Problems | p. 231 |
My Fan Page Won't Grow, and My Fans Can't See My Content | p. 232 |
Creating Appropriate Content for International Audiences | p. 236 |
Managing Negative Comments and Feedback | p. 241 |
Can't Measure, Determine ROI, or Understand Metrics | p. 243 |
Reach Business Customers on Facebook | p. 245 |
Seven Keys to Successful B2B Marketing on Facebook | p. 246 |
Migrate Fans from One Page to Another | p. 248 |
Moving Forward with the Migration | p. 249 |
Converting Places and Profiles to Pages and Combining Them | p. 251 |
Low Response Rates for Facebook Advertising | p. 251 |
Unique Facebook Marketing Scenarios | p. 255 |
Businesses Appealing to Tourists | p. 256 |
Religious Organizations | p. 259 |
Government | p. 264 |
Nonprofits | p. 268 |
Education | p. 272 |
Startups | p. 274 |
Facebook in the Future | p. 277 |
Question 1: Walled Garden? | p. 278 |
Question 2: Privacy? | p. 280 |
Question 3: Personal Data? | p. 283 |
Question 4: Facebook Pages? | p. 286 |
Question 5: Gamification? | p. 289 |
Question 6: F-Commerce? | p. 290 |
Question 7: Facebook Mobile? | p. 290 |
Question 8: Businesses on Facebook? | p. 292 |
Question 9: Third-Party Apps? | p. 294 |
Question 10: Monetizing? | p. 296 |
Question 11: How to Stay #1? | p. 297 |
Question 12: Coming Trends? | p. 299 |
Question 13: Biggest Threat? | p. 301 |
Perry Marshall's Crystal Ball for Facebook and Social Media | p. 304 |
Biographies | p. 305 |
Recommended Resources | p. 309 |
People, Blogs, and Businesses to Follow | p. 310 |
Facebook Page Template, Design, and App Providers | p. 311 |
Advanced Facebook Marketing Solutions | p. 311 |
Facebook Contest and Promotion App Providers | p. 311 |
Facebook Analytics Service Providers | p. 311 |
Facebook App Development | p. 311 |
Roles and Responsibilities | p. 313 |
Job Functions | p. 314 |
Vendors vs. Employees | p. 315 |
Use In-House Staff | p. 316 |
Get Help from a Vendor or Consultant | p. 316 |
Glossary | p. 319 |
Index | p. 327 |
Table of Contents provided by Ingram. All Rights Reserved. |
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