Groups That Work (and Those That Don't) Creating Conditions for Effective Teamwork,9781555421878

Groups That Work (and Those That Don't) Creating Conditions for Effective Teamwork

by
Edition: 1st
ISBN13: 9781555421878
ISBN10: 1555421873
Format: Hardcover
Pub. Date: 1991-01-16
Publisher(s): Jossey-Bass
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Summary

Explores the design and leadership of groups, providing detailed descriptions of twenty-seven diverse work groups--including task forces, top management groups, production teams, and customer service teams--to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.

Author Biography

J. RICHARD HACKMAN is Cahners-Rabb Professor of Social and Organizational Psychology at Harvard University. He received his Ph.D. in social psychology from the University of Illinois in 1966, and taught at Yale University until 1986. He is coauthor of several books, including Work Redesign (1980).

Table of Contents

Preface xiii
The Contributors xxi
Introduction: Work Teams in Organizations: An Orienting Framework 1(14)
Part One: Top Management Groups: Setting Organizational Directions 15(72)
Fairfield Coordinating Group
19(17)
Russell A. Eisenstat
Corporate Restructuring Team
36(20)
Susan G. Cohen
Hilltop Hospital Top Management Group
56(22)
Susan G. Cohen
Summary: Top Management Groups
78(9)
Russell A. Eisenstat
Susan G. Cohen
Part Two: Task Forces: Accomplishing One-Shot Projects 87(68)
The Students
89(23)
Connie J. G. Gersick
The Bankers
112(14)
Connie J. G. Gersick
Credit Analysis Team
126(20)
Mary Lou Davis-Sacks
Summary: Task Forces
146(9)
Connie J. G. Gersick
Mary Lou Davis-Sacks
Part Three: Professional Support Teams: Providing Expert Assistance 155(48)
The Tracking Team
157(14)
Mary Lou Davis-Sacks
Fairfield Systems Group
171(11)
Russell A. Eisenstat
Airline Maintenance Group
182(13)
Daniel R. Denison
Summary: Professional Support Teams
195(8)
Mary Lou Davis-Sacks
Daniel R. Denison
Russel A. Eisenstat
Part Four: Performing Groups: Playing to Audiences 203(86)
Detroit String Quartet
207(18)
Tory Butterworth
Children's Theatre Company
225(25)
Stewart D. Friedman
University Athletic Teams
250(15)
William A. Kahn
New Haven Nighthawks
265(15)
Jack Denfeld Wood
Summary: Performing Groups
280(9)
Tory Butterworth
Stewart D. Friedman
William A. Kahn
Jack Denfeld Wood
Part Five: Human Sevice Teams: Taking Care of People 289(70)
Operating Room Nurses
293(16)
Daniel R. Denison
Robert I. Sutton
Midwest Federal Correctional Institution
309(21)
Addie L. Perkins
David J. Abramis
Mental Health Treatment Teams
330(19)
Robert Bruce Shaw
Summary: Human Service Teams
349(10)
Addie L. Perkins
Robert Bruce Shaw
Robert I. Sutton
Part Six: Customer Service Teams: Selling Products and Services 359(48)
Beer Sales and Delivery Teams
361(21)
Richard Saavedra
Flight Attendant Teams
382(16)
Susan G. Cohen
Daniel R. Denison
Summary: Customer Service Teams
398(9)
Richard Saavedra
Susan G. Cohen
Daniel R. Denison
Part Seven: Production Teams: Turning Out the Product 407(72)
Compressor Team Start-Up
411(16)
Russell A. Eisenstat
Airline Cockpit Crew
427(22)
Robert C. Ginnett
Semiconductor Manufacturing Team
449(22)
David J. Abramis
Summary: Production Teams
471(8)
Conclusion: Creating More Effective Work Groups in Organizations 479(26)
References 505(4)
Index 509

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