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Summary
An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active-learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. More than thirty tables and figures make complex information easy to access and understand. Book jacket.
Table of Contents
| About the Editor | p. xiii |
| Contributors | p. xv |
| Preface | p. xvii |
| Case Studies | |
| Development, Implementation, and Assessment of a Virtual Information Literacy Tutorial on an Urban Campus | p. 3 |
| Setting | p. 3 |
| Objectives | p. 4 |
| Methods | p. 6 |
| Results | p. 12 |
| Conclusion | p. 14 |
| Orsem Library Information Quiz, Fall 2004, Version 4 | p. 17 |
| Exercises | p. 21 |
| Reference Triage at the Medical University of Ohio: Just-in-Case to Just-ln-Time at the Mulford Library | p. 23 |
| Introduction | p. 23 |
| Setting | p. 24 |
| Objective | p. 26 |
| Methods | p. 27 |
| Results | p. 30 |
| Exercises | p. 32 |
| Marketing Library Services to Young Male Faculty | p. 35 |
| Introduction | p. 35 |
| Strategies | p. 35 |
| Conclusion | p. 37 |
| Exercises | p. 37 |
| Relational Reference: A Challenge to the Reference Fortress | p. 39 |
| Relational Reference | p. 41 |
| Reference As Being | p. 42 |
| Community of Practice | p. 43 |
| What Relational Reference Is Not | p. 44 |
| Exercises | p. 47 |
| Virtual Reference: Answering Patrons' Questions Electronically | p. 49 |
| Introduction | p. 49 |
| Needs Assessment | p. 50 |
| Instant Answers @ WPI | p. 52 |
| Collaborative Efforts | p. 52 |
| Number of Questions | p. 53 |
| Policies and Procedures | p. 53 |
| Staff Skills | p. 54 |
| Staff Training | p. 55 |
| Marketing | p. 56 |
| Service Continuation | p. 56 |
| Exercises | p. 58 |
| What They Don't Teach You in Library School: Experience Is the Real Teacher | p. 61 |
| Setting | p. 61 |
| Objective | p. 62 |
| Methods | p. 62 |
| Reference Services | p. 64 |
| Results | p. 70 |
| Conclusion | p. 72 |
| Exercises | p. 75 |
| Occasional Occurrences at Owl Creek University | p. 77 |
| Introduction | p. 77 |
| Setting | p. 78 |
| Background | p. 78 |
| Conclusion | p. 97 |
| Exercises | p. 99 |
| Uninvited Change: The Governors State University Library's Evolving Reference and Technology Desk | p. 101 |
| Introduction | p. 101 |
| Objective | p. 102 |
| Methods | p. 103 |
| Results | p. 106 |
| Conclusion | p. 109 |
| Exercises | p. 110 |
| Common Queries | p. 113 |
| Walk-Ins versus E-Mailed Queries | p. 113 |
| Professors Expecting Miracles | p. 114 |
| Undergraduate Expectations | p. 115 |
| Exercises | p. 116 |
| Models for Measuring and Evaluating Reference Costs | p. 119 |
| Introduction | p. 119 |
| Reference Service Cost Studies | p. 120 |
| Reference Transaction Logs | p. 120 |
| Interactive Digital Reference Cost Models | p. 121 |
| Specific Cases | p. 121 |
| Conclusion | p. 127 |
| Exercises | p. 129 |
| Customer Survey | p. 131 |
| Introduction | p. 131 |
| Objective | p. 131 |
| Method | p. 131 |
| Results | p. 133 |
| Conclusion | p. 133 |
| Exercises | p. 133 |
| Essays | |
| The Diverse Librarian | p. 137 |
| Exercises | p. 139 |
| Academic Librarian As the Rodney Dangerfield of University Faculty: "I Get No Respect" | p. 141 |
| Exercises | p. 144 |
| The Teaching Portfolio: Explaining What We Do So Well | p. 147 |
| Introduction | p. 147 |
| What Is the Teaching Portfolio? | p. 147 |
| Summary of Teaching Responsibilities | p. 148 |
| Student Evaluation Data | p. 149 |
| Teaching Philosophy Statement | p. 150 |
| Teaching Objects and Supporting Data | p. 152 |
| Supporting Data | p. 152 |
| Uses of the Portfolio | p. 154 |
| Conclusion | p. 154 |
| Exercises | p. 155 |
| Thinking About Teaching and Learning | p. 156 |
| The Glass of Fashion: Librarianship for the Twenty-First Century | p. 159 |
| Introduction | p. 159 |
| The New Library: Myth and Reality | p. 160 |
| Managing the Whirlwind | p. 161 |
| Educational Leadership | p. 163 |
| Conclusion | p. 164 |
| Exercises | p. 165 |
| Frames of Reference Considering the Meaning of Reference-Its Origins, Present, and Future | p. 167 |
| Reference/Referee/Referent | p. 167 |
| Frames | p. 170 |
| Reframing Reference | p. 173 |
| Exercises | p. 176 |
| Serving Unusual Patrons in the Library | p. 177 |
| Exercises | p. 181 |
| The Academic Librarian | p. 183 |
| Research Skills in Fifty Minutes or Fewer: Teaching | p. 184 |
| Writer's Angst: Publishing | p. 185 |
| Learning to Play Nice: Committee Work | p. 185 |
| The Mystique of the Dossier | p. 186 |
| How Come Nobody Told Me That? Finding a Mentor | p. 186 |
| Information Glut: Staying Informed | p. 187 |
| Remembering Why I Chose This Profession-It Wasn't the Money! | p. 188 |
| Exercises | p. 189 |
| Index | p. 191 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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